Production takes 3–7 business days, because nothing is made until you order it. After that, 3–7 business days within the US, or 10–20 international. Tracking comes through as soon as it ships.

Then it's our problem, not yours. Lay the piece flat, measure it against the chart on the product page, and send us a photo of the tape. If it's off by more than an inch, we replace it or credit you — same as any other fault.

No. Made to order means it was made for you, and there's no shelf to put it back on. Every product page carries its own fit guidance — some pieces run relaxed, some run small. Read it before ordering, and if it's still unclear, ask us. We'd rather answer a question than send the wrong size.

Email us within 30 days of delivery with your order number and a clear photo. Replacement or store credit, no argument.

Only before production starts, which is usually quick. Write immediately and we'll catch it if we can.

Screens vary, and dye batches vary. Garment-dyed pieces especially settle into their own slight tonal shifts — that's the process, not a defect.

Pieces are made in different places depending on what they are. A two-item order sometimes travels separately.

Yes. Customs fees and import duties are set by your country, not by us, and aren't included at checkout. Carrier delays are outside our hands once a parcel is moving.